1. SHIPPING POLICY
We can ship products anywhere in the United States and Canada using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination (Fedex, UPS, CanadaPost).
For international orders, please contact us for delivery details. Please contact us directly and we will confirm if we can ship to your destination and send a shipping quote.
* Please note that for all orders, lilyjewellery.com is not accountable for any duty or customs charges that may occur as a result of your shipment. Lilyjewellery.com. is not responsible for lost or stolen items.
Items in stock will typically ship out in 2-3 business days (for customized products, the manufacturing time will be added). If you require a rush delivery, please contact us directly.
Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales taxes.
2. RETURN, EXCHANGE POLICY, CANCELLATIONS
Our goal is to ensure your complete satisfaction with your purchase.
If you are dissatisfied with your order for any reason, you can return your item(s) for a prompt refund or exchange. Refunds for items returned within 15 days of the purchase will be credited in the full amount (excluding shipping charges) and in the same form as the original payment type.
In the case of a return, the following condition must me made:
- Items must be returned for refund or exchange within 15 days of original purchase
- Items and packaging must be returned in new condition
- The original packaging must not be damaged
- The return package must include a copy of the original invoice or sale receipt
Before returning a package you need to contact us at lilyjewellery.com
If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be cancelled. However, you can return the item for a refund. See our Return policy.
20 Wertheim Court. Unit 26-27 Richmond Hill, ON. L4B 3A8, Canada
+1 905 886 9463